The Concierge Program
A team of health professionals to expertly & consistently guide your medical journey.
We Believe
The patient should be at the helm, actively developing their personal narrative with the support of Clinical & Lifestyle Guides, who help navigate the complexities of the medical system, investigate and identify next steps, translate progress, and confidently communicate their questions and desires.
Who We Serve
Our Concierge Program is designed to support patients who value the help of a trusted partner–whether it’s to help closely review their regular health concerns or assist in facing a serious chronic illness or complex medical issue.
What We Do
We help our clients anticipate their health needs on a consistent basis, providing high-touch care. Our Guides help you to review and understand your medical care, including your portal. We walk with you, side-by-side, as your Story Stewards, throughout your journey.
We also consult with clients on an ongoing basis giving them a more holistic view of their health and empowering them to deepen the mind-body connection, increase their resiliency, and develop their personal narrative.
“Thank you for being there for my dad & me, when we needed it most”
— Lisa D. (Minnesota), Concierge Program Client
Our Guides take advantage of critical hinge points in their clients’ journey to educate and help them successfully navigate health transitions.
“The team helped me better understand my role as a patient. I advocated for my story and my relationship with my care team improved. I trust my physician more now because he knows what I expect from my care.”
— JAMES P. (Wisconsin), Concierge Program Client
We guide you to…
develop your narrative
understand your medical care
deepen the mind-body connection
activate relationships
change gracefully
The Journey Guide Process
Eliciting Patient Goals & Preferences
Clarifying Values & Tradeoffs
Shared Understanding of the Problem
Building Support Networks
Emotional Readiness for Decision-Making
With You, We Explore…
Medical history
Medical team introductions
Current concerns and obstacles
Recent diagnoses
Understanding your medical portal
Current treatments
Additional testing needs
Determining what “healthy” looks like to you
Mindfulness practices
Progress reporting
Goal setting
Sleep habits
Your support system
Exercise and movement
Resiliency practices
Habits and routines
Nutrition
Self-care
Relaxation techniques
Recognizing and understanding grief
Support for grief and loss
Inner resources
Limiting beliefs
Constraints of the medical model
Communicating with your medical team
Adjunct therapies
Quality of life
Understanding stress
Breathwork exercises
Sharing with your family members
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Kami Norland, MA, ATR
RESILIENCY GUIDE
Kami began her career as an outpatient psychotherapist specializing in art therapy, the healing power of creativity, and mind-body medicine. She holds a master’s degree in art therapy, is a registered art therapist, and has earned a mind-body medicine certification from Harvard Medical School.
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Mary Ann Boe
GRIEF AND GROWTH COMPANION
Mary Ann brings hard-won wisdom from decades of walking alongside others in times of change. Her journey began with the life and loss of her son, shaping her deep understanding of grief and transformation. For over 30 years, she has supported individuals and communities in making peace with uncertainty, finding strength in vulnerability, and honoring the stories that carry us forward.
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Greg Kutcher, MD
MEDICAL JOURNEY STRATEGIST
Greg’s journey as a physician, hospice director, and health system leader has reinforced his belief that patients & their caregivers need to take a more active role in their medical care. He has a zest for research and a passion for helping both patients and providers facilitate conversations on shared medical decision-making.
